You have two options:
- REPORT A LIGHT TO WIRRAL BOROUGH COUNCIL
- REPORT A LIGHT TO WIRRAL STREET LIGHTS
Please ALWAYS report a defective light to the council before making a report on this site!
How to Report a Defective Street Light to Wirral Borough Council
Reporting via the web
Wirral Borough Council has a web form on which you can report a defective street light.
The page itself is quite straightforward, although it is a seven stage process requiring a page load each time, so reporting a broken light can take a while.
You can also contact the council by telephone:
Call 0151 606 2004 (Monday – Friday 8:00 am – 5:00 pm)
Or call the out of hours service 0151 647 7810
Other methods of contact
What the council does NOT tell you is how to contact the people responsible if after reporting a lamp as defective the council fails to repair it. Please do not use these methods as a first point of contact, rather consider using them if all other methods have failed to get results. Some people on Wirral having been waiting many months for the council to repair street lights in their area. Please give the council a reasonable amount of time to respond before escalating your request.
Carolyn Kirchen
PA to Mark Smith, who has the job title of Strategic Commissioner – Environment can be reached via email at: carolyn.kircher@wirral.gov.uk
Stuart Whittingham
Another useful email to consider is that of councillor Stuart Whittingham – Cabinet Member – Transport and Infrastructure.
He can be reached at: stuartwhittingham@wirral.gov.uk
Stuart Whittingham’s full profile and responsibilities are here.
As mentioned earlier, reporting defective street lights to the council directly using their chosen channels should always be your first point of contact. It is the councils responsibility to repair broken lamps – not yours and not mine. Having said that, if you also report a broken light here then everyone can see how long it really takes the council to fix them!
Here is a link to report a defective street light on Wirral Street Lights.